Policies
Shipping & Returns
VYCE is currently a pre-launch storefront. Shipping rates and return windows below are published policy placeholders and will be confirmed at launch. Payment processing is not yet active.
Shipping
Orders are picked and dispatched within 1–2 business days. Orders placed on weekends or public holidays are processed on the next business day.
| Order value | Shipping cost |
|---|---|
| Over $75.00 | Complimentary |
| Under $75.00 | Flat rate $8.95 |
Packaging
All orders ship in discreet, unbranded outer packaging. The product pouch is sealed and tamper-evident.
Tracking
A tracking reference is issued by email at the point of dispatch. If you have not received tracking within 3 business days, please contact us with your order reference and we will investigate.
Delivery areas
[Placeholder] — Confirm the countries and regions VYCE will ship to, plus any restricted destinations. Shipping availability will be limited to jurisdictions where the final product classification permits sale.
Returns
We want you to be happy with your order. If something isn't right, here is how it works.
Eligibility
- Unopened pouches may be returned within 30 days of delivery.
- Because this is a consumable product, opened pouches cannot be returned for hygiene and safety reasons.
- Items must be returned in their original, undamaged packaging.
How to start a return
- Email our support team with your order reference and the reason for the return.
- We will confirm eligibility and provide return instructions.
- Once the returned item is received and inspected, refunds are issued to the original payment method.
Damaged or incorrect items
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery with photographs of the item and packaging. We will arrange a replacement or refund at no cost to you.
Refund timing
Refunds are processed within 5–10 business days of the returned item being received. [Placeholder] — Confirm the exact refund processing window and the payment processor used.
Order changes & cancellations
Orders can be amended or cancelled before dispatch. Once an order has been dispatched, it is subject to the returns process above. To amend an order, contact us as soon as possible with your order reference.
Contact
Questions about a shipment or return? Reach us via the contact page and we will reply within two business days.