Privacy Policy

1. Who we are

VYCE ("we", "us", "our") operates this website. Our registered legal entity name and registered address are: [Placeholder — to be supplied].

For any privacy question or request, contact us at [Placeholder — privacy contact email] or via our contact page.

2. Information we collect

We collect information you provide directly to us, including:

• Contact details — name and email address when you submit a form or join our mailing list.
• Order details — name, email, phone number, and delivery address when you place an order.
• Enquiry content — the message you send us through our contact form.
• Marketing preferences — whether you have consented to receive marketing emails.

We may also collect limited technical information automatically, such as browser type and pages visited, through analytics tools. [Placeholder — confirm which analytics tools are used and what they collect.]

3. How we use your information

• To respond to your enquiries and provide customer support.
• To process, fulfil, and deliver your orders.
• To send marketing emails, where you have given consent.
• To operate, maintain, and improve our website.
• To comply with legal and regulatory obligations.

4. Legal basis for processing

Where required by law, we rely on the following legal bases: your consent (for marketing communications), the performance of a contract (to fulfil your order), and our legitimate interests (to operate and improve our business). [Placeholder — confirm jurisdiction-specific legal bases.]

5. Sharing your information

We do not sell your personal information. We may share it with service providers who help us operate our business, such as:

• Payment processors [Placeholder — processor to be confirmed]
• Shipping and fulfilment partners
• Email and marketing service providers
• Website hosting and analytics providers

These providers are only permitted to use your information to provide services to us.

6. Data retention

We retain personal information only as long as necessary for the purposes described in this policy, or as required by law. [Placeholder — specify retention periods.]

7. Your rights

Depending on your location, you may have the right to access, correct, delete, or restrict processing of your personal information, to object to processing, and to data portability. You may also withdraw marketing consent at any time using the unsubscribe link in any email or by contacting us.

To exercise any of these rights, contact us at [Placeholder — privacy contact email].

8. Cookies

This website uses cookies and similar technologies to remember your cart and to understand how the site is used. [Placeholder — publish a full cookie list and, where required, a consent banner.]

You can control cookies through your browser settings. Disabling cookies may affect the functionality of your shopping cart.

9. Security

We take reasonable technical and organisational measures to protect your personal information. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

10. Children

This website and our products are not intended for anyone below the minimum age permitted in their jurisdiction. [Placeholder — confirm minimum age and age-verification requirements.] We do not knowingly collect personal information from children.

11. International transfers

[Placeholder] — Describe any transfers of personal information outside your jurisdiction and the safeguards applied.

12. Changes to this policy

We may update this policy from time to time. The "last updated" date at the top of this page will reflect any changes. Continued use of the website after changes are posted constitutes acceptance.

13. Contact us

Questions about this policy? Reach us via the contact page.